Q – Will you sell to me, an individual? A – While many of our customers come from the intuitional side, we still have many customers like you. Please feel free to order with confidence much like you would through many online retail sites.
Q – Can I receive a linen sample?
A – Yes, we offer napkins samples. These are made with the same quality and construction as our aprons and table cloths. Just pay for the single napkin and shipping cost.
Q – Do you charge sales tax?
A – No sales tax will be applied unless the delivery address is in Texas.
Q – Do you rent your linens?
A – No. We sell all of our linens for purchases only. Please feel free to contact us for reputable vendors in your area and if we can recommend one, we will pass along this information.
Q – Will you ship to my area of the country?
A – As long as UPS makes regular deliveries to your zip code we can ship to anywhere in the country. Call UPS at 1-800-PICK-UPS or check out their website at www.ups.com to confirm service to your zip code.
Q – Do you ship internationally?
A – Not currently through the web site, but please contact us for direct inquiries.
Q – Will you rush my order?
A – Sorry, but we do not offer rush deliveries. We do however ship all orders at the earliest possible hour. We ship by UPS or LTL (light truck load).
Q – Do you offer customized sizes?
A – No, we do not.
Q – Can I check my order status?
A – Yes, you can sign-in to your account and go to the "Account Maintenance" link in the Log In. There you can track the status of our processing of your order -OR- get your UPS Tracking code to follow during the shipping Process.
Q – How can I be sure your website is secure?
A – To be sure that your purchases are made securely, we use PayPal™ so that your personal information and transactions are not stored on our site.
Q – I’m a wholesaler, will you sell to me?
A – Absolutely. We sell to many wholesalers in bulk who in turn resell our products.
Q – When will my order be shipped?
A – Orders normally ship between 3-5 business days.
Q – Do you break case orders?
A – Yes, we offer linens by the dozen and paper products by the half case.
Q – What if you are out-of-stock on a product I ordered?
A – In the situation that your order cannot be completed at the time of your purchase, we will contact you through email and/or telephone. Once the product is received your order will be processed immediately.
Q – What if I want to return a purchase (after the order has shipped)?
A – No problem. Orders are returnable with a 20% re-stock fee if all four criteria below are met:
1. The product has not been used, laundered, damaged, or altered.
2. The product is returned in its original packaging.
3. A Return Authorization Number has been issued by Silver Star Supply BEFORE the product is returned. (Your request for a Return Authorization Number must be made within 7 calendar days of delivery to the shipping address you specified when your order was placed. Unauthorized returns will be refused.)
4. The outside of each carton being returned is clearly labeled with the Return Authorization Number you were assigned.
Freight to your shipping address is non-refundable; return freight is the responsibility of the buyer.
To request a Return Authorization Number, simply contact us and provide us with:
A. The Order Number assigned to your order by Silver Star Supply.
B. A list of the products and quantities you want to return.
C. A reason for the return (EXAMPLES: changed my mind, product did not fit my needs, product did not meet my quality expectations, product's color did not meet my expectations, etc.) • There are no returns for tissue or folded towels!
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